The details
Frequently asked questions
Everything you might want to know before (and after) your Everhart arrives. If it isn't answered here, write to us and a person will reply.
Our Diamonds
What is a lab-grown diamond, really?
A real diamond, grown above ground instead of mined from it. The crystal is the same carbon with the same sparkle, and it grades on the same scales; even a trained jeweler can't tell a grown stone from a mined one by eye or loupe. The real differences are where it comes from and what it costs.
How do lab-grown diamonds compare to mined?
Identically, in every way you can see or measure — the same hardness, the same brilliance, the same grading scales. What changes is the price, which is why an Everhart piece carries full carats where a mined piece might carry a fraction.
Are your diamonds certified?
Yes. Every Everhart diamond is graded by the International Gemological Institute (IGI), the world's leading independent gem laboratory. Your certificate ships in the box with your piece.
What makes the pink diamonds pink?
Trace structure in the crystal itself, just as in natural pink diamonds. The color runs through the stone and will never fade, wash out, or wear off. Natural pinks are extraordinarily rare, which is why Everhart Rose is our signature shade.
Will a lab-grown diamond hold up over a lifetime?
Yes. A diamond is the hardest material found in nature, whether grown or mined. Worn daily and cared for simply, your Everhart will outlast all of us.
Orders & Shipping
When will my order ship?
Every piece is made to order, just for you. Most pieces ship within 2–3 weeks of your order, fully insured with signature required on delivery. You'll receive tracking the moment your piece leaves our workshop.
How much does shipping cost?
Nothing. Shipping is complimentary on every order, worldwide, always.
Is the packaging gift-ready?
Always. Every piece arrives in the Everhart ivory box with a satin ribbon, ready to hand over as-is. If your order is a gift, no prices appear anywhere in the box.
Returns & Exchanges
What is your return policy?
Because every piece is made to order just for you, we don't offer change-of-mind returns at this time. If your piece arrives damaged or faulty, write to us and we'll make it right.
Can I exchange a colorway or length?
Not at this time; pieces can't come back into stock. If you're torn between White Diamond and Everhart Rose, or between bracelet lengths, write to us before ordering and we'll help you choose.
Care
How do I clean my jewelry?
Warm water, a drop of gentle dish soap, and a soft brush, once a month or whenever the sparkle dims. Avoid harsh chemicals, ultrasonic cleaners at home, and swimming pools.
Any rules for daily wear?
Jewelry should go on last. Perfume, hairspray, and lotion first, then your Everhart. Take pieces off for the gym, gardening, and sleep (the bracelet especially), and store them in their box when resting.
What if something needs repair?
Write to us. Everhart pieces are meant to be worn for decades, and we stand behind them. We'll help you arrange cleaning, repair, or a new clasp or back when life happens.